Shipping & Delivery
Last updated: 7 September 2026
Every order is prepared with care from our studio in Egypt. Below is everything you need to know about how and when your pieces will reach you. Delivery options and charges are always confirmed at checkout before you pay.
1. Order processing
Orders are processed within 1 to 2 business days (Sunday to Thursday, excluding Egyptian public holidays). During launches, sales and holiday periods this may take a little longer; we will keep you informed. You will receive an email confirming your order, and another with tracking details once it has been handed to the courier.
2. Delivery within Egypt
| Destination | Estimated delivery | Cost |
|---|---|---|
| Cairo and Giza | 2 to 4 business days after dispatch | Shown at checkout. Free on orders over 4,000 EGP. |
| Alexandria and Delta governorates | 3 to 5 business days after dispatch | Shown at checkout. Free on orders over 4,000 EGP. |
| Upper Egypt, Red Sea, Sinai and other governorates | 4 to 7 business days after dispatch | Shown at checkout. Free on orders over 4,000 EGP. |
The free delivery threshold applies to the order value after discounts. Cash on delivery may be available for addresses within Egypt; where it is, it is offered as a payment option at checkout.
3. International delivery
We ship to a selection of countries across the Middle East, Europe, North America and Asia-Pacific. The available destinations and delivery charges are displayed at checkout once you enter your address.
| Region | Estimated delivery |
|---|---|
| Gulf countries | 3 to 6 business days after dispatch |
| Europe and United Kingdom | 5 to 8 business days after dispatch |
| North America, Asia and Australia | 6 to 10 business days after dispatch |
International orders are sent with a tracked express courier. Estimates exclude customs processing time in the destination country.
Duties and taxes
Unless duties and taxes are shown and charged at checkout, international orders are shipped on a delivery-duty-unpaid basis. Any import duties, taxes or handling fees are set by the destination country and are payable by you to the courier before or on delivery. We are unable to estimate these amounts or refund them if you decide to return your order.
4. Tracking your order
Once your order ships you will receive a tracking link by email. Please allow up to 24 hours for tracking information to update. If your tracking has not moved for several days, contact us through our contact form with your order number and we will look into it with the courier.
5. Delivery address and changes
Please check your address carefully at checkout, including apartment or floor numbers and a reachable phone number, as the courier may call to coordinate delivery. If you need to change your address, contact us as soon as possible; changes are only possible before the order has been dispatched. We cannot be held responsible for delays or losses resulting from an incorrect or incomplete address.
6. Failed deliveries
If nobody is available to receive the parcel, the courier will attempt delivery again or contact you to reschedule. After repeated unsuccessful attempts the parcel is returned to us. We will contact you to arrange redelivery, which may incur an additional charge, or refund the order less the original delivery cost.
7. Damaged or missing items
Please inspect your parcel on arrival. If the packaging is damaged, note it with the courier where possible. If an item arrives damaged, is missing or is not what you ordered, let us know within 48 hours of delivery through our contact form, including photos, and we will put it right in line with your Consumer Rights.
8. Pre-orders and made-to-order pieces
Where an item is sold on pre-order or made to order, the expected dispatch window is shown on the product page and in your order confirmation. Orders containing a pre-order item are shipped together once every item is available, unless we tell you otherwise.
9. Questions
Our client care team is available Sunday to Thursday, 9am to 6pm Cairo time, through our contact form. Please include your order number so we can help you faster.