Terms of Sale
Last updated: 7 September 2026
These Terms of Sale apply to every order placed with Gannube through gannube.com. Please read them before ordering. By placing an order you agree to them, together with our Terms & Conditions, Shipping & Delivery, Returns & Exchanges and Privacy Policy.
1. About us
Products are sold by Gannube ("Gannube", "we", "us"). You can reach us through our contact form.
2. Eligibility
You must be at least 18 years old and purchasing for personal, non-commercial use. We may limit quantities and refuse orders that appear to be for resale.
3. Products and availability
We do our best to present each piece accurately. Colours may vary slightly depending on your screen, and natural materials can differ from piece to piece. All products are subject to availability. If an item you ordered becomes unavailable, we will let you know and refund any amount paid for it.
4. Prices
- Prices are shown in Egyptian Pounds (EGP) unless a different currency is displayed for your region. The price charged is the price shown at the time you place the order.
- Prices for delivery within Egypt include VAT where applicable. For orders shipped abroad, import duties and taxes may be charged on arrival and are your responsibility unless stated otherwise at checkout (see Shipping & Delivery).
- Delivery charges are shown separately before you confirm your order.
- If a price is obviously incorrect because of an error, we may cancel the order and refund you in full, even after you have received an order acknowledgement.
5. Placing an order
When you place an order we send an email acknowledging that we have received it. This acknowledgement is not an acceptance of your order. A contract is formed only when we send you a shipping confirmation for the items in your order. We may decline or cancel an order before dispatch, for example where an item is unavailable, a price or description was incorrect, payment could not be verified, or we suspect fraud. Any payment already taken for a declined order will be refunded.
6. Payment
You can pay using the methods shown at checkout, which may include credit and debit cards, digital wallets and, for deliveries within Egypt, cash on delivery. Card payments are processed securely by our payment providers; we do not store your card details. By submitting payment you confirm you are authorised to use the payment method. Payment is taken when the order is placed, or on delivery for cash on delivery orders.
7. Promotions and discount codes
Discount codes are valid for the period and conditions stated, cannot be exchanged for cash, and, unless we state otherwise, cannot be combined with other offers or applied to previous orders. We may withdraw a promotion at any time. Misuse of a code may result in the order being cancelled.
8. Delivery
Delivery options, estimated times and charges are set out on our Shipping & Delivery page and shown at checkout. Delivery estimates are indicative and not guaranteed. The products become your responsibility when they are delivered to the address you gave us, and ownership passes to you once we have received payment in full.
9. Cancelling before dispatch
If you would like to change or cancel an order, contact us through our contact form as soon as possible quoting your order number. We will do our best to help, but once an order has been handed to the courier it cannot be changed; you can then return it under our Returns & Exchanges policy.
10. Returns and exchanges
You may return or exchange most items within 30 days of delivery, in accordance with our Returns & Exchanges policy and your statutory rights under Egyptian Consumer Protection Law No. 181 of 2018. Some items are excluded for hygiene or customisation reasons; these are identified on the product page and in the returns policy.
11. Faulty or incorrect items
If an item arrives damaged, defective or is not what you ordered, please tell us within 48 hours of delivery through our contact form, with your order number and photos where possible. We will arrange a replacement, repair or full refund, including any delivery costs, in line with your rights described on our Consumer Rights page.
12. Gift cards
Where gift cards are offered, they can be redeemed only on gannube.com, are not refundable or exchangeable for cash, and are valid for the period stated at purchase. Treat a gift card like cash; we are not responsible for lost or stolen cards.
13. Our liability
We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our negligence. We are not liable for losses that were not foreseeable, for losses caused by events outside our control, or for business losses. Nothing in these terms limits any liability that cannot be excluded by law, including your rights as a consumer.
14. Events beyond our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as courier disruptions, customs delays, extreme weather, strikes or government action. We will let you know if such an event affects your order and will take reasonable steps to minimise the delay.
15. Governing law and disputes
These Terms of Sale are governed by the laws of the Arab Republic of Egypt and disputes are subject to the jurisdiction of the competent courts in Giza, Egypt. If you are a consumer living in another country, you also benefit from any mandatory protections of the law of your country of residence, and may bring proceedings there. Consumers in Egypt may also refer complaints to the Consumer Protection Agency (hotline 19588).
16. Contact
For anything relating to an order, use our contact form and include your order number. Our client care team is available Sunday to Thursday, 9am to 6pm Cairo time.